Refund policy
Thank you for shopping at Xaxa&Sie. We strive to ensure that you are completely satisfied with your purchase. If you are not entirely happy with your order, we’re here to help.
Returns
1. Eligibility:
To be eligible for a return, your item must be unused, in the same condition as when you received it, and in its original packaging.
You must request a return within 10 days of receiving your order.
Proof of purchase (e.g., order number or receipt) is required.
2. Non-Returnable Items:
Certain items are non-returnable, including:
Gift cards
Personalized or custom-made products
3. How to Initiate a Return:
Contact us at xaxasie@gmail.com or through our [Contact Us Page] to request a return authorization.
Once your return is approved, we will provide instructions on how and where to send your package.
4. Return Shipping:
Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong item shipped or defective product).
We recommend using a trackable shipping service for returns, as we cannot guarantee receipt of your returned item.
Refunds
1. Processing Time:
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed within 7 business days, and a credit will be applied to your original payment method.
2. Partial Refunds:
Partial refunds may be issued if:
The item is returned in a condition that is not “as new.”
Some items from the order are non-returnable.
3. Non-Refundable Items:
Items marked as non-returnable are also non-refundable.
The items have been damaged, changed or used.
Exchanges
If you need to exchange an item for a different size, colour, or style, please contact us at xaxasie@gmail.com. Exchanges are subject to product availability.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at xaxasie@gmail.com with photos of the product and packaging. We will gladly replace the item or issue a full refund.
Cancellations
If you need to cancel your order, please contact us as soon as possible. Your order will be subject to our return policy if it has already been shipped.
Contact Us
If you have any questions about our Return and Refund Policy, please contact us: xaxasie@gmail.com
Note: This policy is subject to change without notice. Please review it periodically for updates.