Shipping policy

Shipping Policy

Last Updated: 18 Feb, 2025

Thank you for shopping at Xaxa&Sie! We strive to ensure that your order is processed and delivered as quickly and efficiently as possible. Please review our shipping policy below for details on how we handle orders and deliveries.

1. Processing Time

  1. All orders are processed within 7 business days after payment is confirmed.

  2. Orders are not processed or shipped on weekends or holidays.

2. Shipping Options and Costs

  1. We offer the following shipping options:

    • Standard Shipping: – Estimated delivery within 7-14 days.

    • Free Shipping: Available for orders over $120.

  2. Shipping costs are calculated at checkout based on the price, weight, dimensions, and destination of your order.

3. Shipping Destinations

  1. We currently ship to the United Kingdom, the United States, Canada, Australia, Asia and the European Union.

  2. For international orders, please note:

    • Delivery times may vary depending on customs and local regulations.

    • Additional taxes, duties, or fees may apply upon delivery. These charges are the responsibility of the customer.

4. Order Tracking

  1. Once your order has been shipped, you will receive a confirmation email with a tracking number and a link to track your package.

  2. If you have not received your tracking information within 7 business days, please contact us at xaxasie@gmail.com.

5. Delivery Issues

  1. Delays: While we strive to meet delivery estimates, we are not responsible for delays caused by third-party carriers or unforeseen circumstances (e.g., weather, customs).

  2. Lost or Stolen Packages: If your tracking information indicates that your package was delivered but you have not received it, please contact your local post office or carrier. If the issue is not resolved, contact us at xaxasie@gmail.com for assistance.

6. Returns and Exchanges

  1. If you are not satisfied with your purchase, please review our Return and Refund Policy for details on how to return or exchange items.

  2. Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong item shipped or defective product).

7. Contact Us

If you have any questions about our Shipping Policy, please contact us:

  • Email: xaxasie@gmail.com

  • Phone: 44 7756620921

Note: This policy is subject to change without notice. Please review it periodically for updates.